Managing Sickness Absence Agenda
6 key areas will be explored during the day supported by role play and practical exercises. The agenda will be the same for both the London and Leeds event
SECTION 1: A review of the law related to sickness absence
- Managing sickness absence where there is no underlying medical cause
- Managing sickness absence where there is an underlying medical cause
- Disability
- Stress
SECTION 2: The process of managing sickness absence
- Establish your procedure
- Holistic approach to attendance
- Effective return to work meetings
- Triggers
- Escalating to formal process
- Reasonable adjustments
SECTION 3: Question techniques
- Purpose of questions
- Types of questions and when to use them
- How to probe effectively for information
- Handling difficult questions
SECTION 4: P-E-A-C-E
- Planning the meeting
- Engaging and building rapport
- Acquiring information
- Checking the facts
- Ending the meeting
SECTION 5: Listening skills
- Skills of active listening
- Characteristics of active listening
SECTION 6: Note taking
- How to take contemporaneous notes
Register for 1 December 2009, London
Register for 7 December, Leeds
